Return PolicyAt HockeyOverstock, we want you to be 100% satisfied with your purchase. We have a NO RESTOCKING FEE Policy. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition. We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. Jocks and undergarments are not returnable or exchangeable for any reason.
Returns
There is NO restocking fee whether you return for credit or return for exchange. We want you to be completely satisfied. Be sure to keep your shipping receipt until credit is issued, as HockeyOverstock reserves the right to require proof of delivery of the return shipment prior to issuing any credit. We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. When returning an item we recommend you use either Fedex Ground or UPS Ground so that you get a tracking number with your shipment. Unfortunately we are unable to refund shipping costs on your return unless the error was ours. However if you are returning an item because of an error we made please call us at 888-465.4635 to arrange for an etag, which will pay for your return shipping costs.
Exchanges
We understand that sometimes products need to be exchanged for a different size – HockeyOverstock will gladly exchange any new product for a different size, color, or item. You will not be charged a restocking fee, but will be charged the cost of shipping for the replacement product being sent back to you. We recommend that you reorder your new size or product now, and then return your incorrect size to us for a credit. The benefit of this method is that your new order will ship immediately and hold your new product.
Refusal of Package
If parcels are refused, original and return shipping charges will be charged to your original form of payment.
Shipping Information
| METHOD: | ORDER BY: | SHIPS BY: | RECEIVED BY: |
| FedEx Ground | Before 12:00pm EST | Same Business Day | 1 to 5 Business Days After Shipping Date |
| FedEx Ground | After 12:00pm EST | Next Business Day | 1 to 5 Business Days After Shipping Date |
| 3 Day Air | Before 3:00pm EST | Same Business Day | 1 to 3 Business Days After Shipping Date |
| 3 Day Air | After 3:00pm EST | Next Business Day | 1 to 3 Business Days After Shipping Date |
| 2nd Day Air | Before 3:00pm EST | Same Business Day | 1 to 2 Business Days After Shipping Date |
| 2nd Day Air | After 3:00pm EST | Next Business Day | 1 to 2 Business Days After Shipping Date |
| Next Day Air Saver | Before 3:00pm EST | Same Business Day | Next Business Day After Shipping Date |
| Next Day Air Saver | After 3:00pm EST | Next Business Day | Next Business Day After Shipping Date |
FedEx Ground Shipments are just $9.95 in the continental US.
For expedited shipping options such as FedEx 3 Day Air, FedEx 2nd
Day Air, and FedEx Next Day Air, shipping rates are based upon the
weight of your order. As you checkout, the weight of the items in your cart
will be calculated against the shipping method that you have chosen. Oversized
items such as hockey sticks and goalie pads will be charged based on the “dimensional
weight” of the order. Some bulky items, although light, are charged based on
“dimensional weight” or the space the package occupies in the delivery vehicle.
(For further information on oversized items call us toll free at 1-888-465-4635.)
Packages shipped via FedEx Ground usually arrive within 1-5 business days of the date shipped. Packages shipped via USPS Priority mail arrive within 5-10 business days of the date shipped. Business days exclude weekends and holidays. Delivery times may vary depending on the destination.
Saturday, Sunday and certain holidays are not classified by Fedex as normal shipping days. If you require a Saturday delivery please call our customer service line at 888-465-4635.
Hawaii and Alaska orders may ship via FedEx Second Day Air, FedEx Next Day Air, or USPS Priority Mail by choosing USA – P.O. Box.
Military
Personnel can have their orders shipped to APO and FPO locations by choosing USA – APO
or FPO as the shipping method.
Format the military address similar to the examples below:
SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050
SGT Robert Smith
PSC 802 Box 74
APO AE 09499-0074
Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931
SGT Jane Doe
CMR 1250
APO AA 09045-1000
When shipping to a P.O. Box please choose USA – P.O. Box as the shipping option at checkout. FedEx does not deliver to P.O. Boxes, these orders will be shipped via USPS Priority Mail.
International Orders**Please Note: Certain brands cannot be shipped outside of the United States. Please see individual product description.Billing Verification:All International orders, or orders using International Credit Cards must be verified with the bank prior to shipping. Please allow 2-5 Business days to verify all billing information. You will be contacted if the information cannot be verified, and you may be asked to do a wire transfer All verifications are for your security, and we appreciate your patience in processing your information.
Shipping Costs:
Shipments to Canada are just $14.95.
Other international shipping charges are based upon the weight of your items and your location. Additional charges may apply if the items are oversized or if it is necessary to ship a multi-item international order from more than one HockeyOverstock warehouse. In such cases, you will first be contacted for authorization or to arrange other options.
Duties, Custom Fees, and Taxes:
All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of the goods. Please contact your local Customs office for more details, information, and estimated fees before ordering. Please note that these charges are not charged by us, and therefore cannot be refunded by us. If parcels are refused, original and return shipping charges will be charged to your original form of payment.
Instructions for Wire Transfer:
You may be required or choose to do a wire transfer. Please add $25 USD to your total to cover all wire transfer fees.
1) Place your order by:
a. Calling: +1-760-579-4415
b. E-mail: osinternational@hockeyoverstock.com
2) Instruct us you will be paying by wire transfer (we will hold the order for you) and give you our wire transfer information.
3) Issue a wire transfer through your bank and add $25 to cover all wire transfer fees.
4) Please reference your order number when you perform the transfer to expedite the process.
5) When your wire transfer is received your order will be released
First time orders from France and Australia must do a wire transfer.
answers@hockeyoverstock.com